Shipping & returns

- Return & Exchange :

• All returns are handled on a case-by-case basis and ultimately at the discretion of One and Only Collective Inc.

• Damaged or defective items must be reported to One and Only Collective Inc within seven (7) business days of receipt of merchandise.

• A Return Merchandise Authorization (RMA) form will be issued by email once the return request has been approved. The RMA must be included in the shipment of returned items.

• All merchandise must be returned in its original package with all tags in place. ie: in the condition it was received

• Unauthorized returns and any merchandise returned with label changes or modifications will NOT be accepted.

• The One and Only Collective Inc return department will inspect the returned items, and store credit will be issued accordingly.

• Please Note: A 30% restocking fee shall be charged for items returned against the return policy if a deceision is made to accept the return

  - Shipping :

• Orders are usually shipped between 1 – 2 business days after the order is placed. Please keep that in mind when placing orders.
• Any preorders placed will be charged once the item comes in so long as it is not delivered later than the cancel date.

- Customer Service :

For any inquiries, please contact us via email to sales@oneandonlycollective.com.